Cancellation & refund policy
Last updated: September 2026
This policy is a starting template and should be reviewed by a qualified professional before Fastparcel relies on it commercially.
Cancelling a booking
You can cancel a booking free of charge any time before a vehicle is assigned. Message us on WhatsApp with your booking reference and we will confirm the cancellation.
After a vehicle is assigned
Once a pickup is in progress, a cancellation fee may apply to cover the vehicle’s trip. We confirm any fee with you on WhatsApp before charging it.
After pickup
Once a consignment has been picked up and is in transit, the booking can no longer be cancelled. If the consignment can be recalled, we will tell you the cost and options.
Refunds
- If you paid in advance and cancel before assignment, the full amount is refunded.
- If we are unable to pick up or deliver the consignment for a reason on our side, the delivery charge is refunded.
- Refunds go back to the original payment method and normally take 5–7 working days.
Changes to a booking
Pickup time, address and receiver details can be updated on WhatsApp until the consignment is picked up. If the weight or route changes, the rate may be revised and confirmed with you first.
Damaged or lost consignments
Report damage or loss on WhatsApp within 48 hours of the delivery date with photos and your LR number. Liability is limited to the declared value as described in the terms of service.
Contact
Questions about this policy can be sent to [email protected] or asked on WhatsApp.